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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here! .
- Once you have completed the above, finalize your application by clicking apply below.
Purpose Statement
To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.
Experience
MINIMUM:
- School leavers are eligible to apply for this role.
IDEAL:
- Customer service experience and administration in a Business Services environment.
- Technical Support via a call centre.
- 1 - 2 years inbound and outbound contact centre experience.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate.
Qualifications (Ideal or Preferred)
- Certification in Communication.
Knowledge
MINIMUM:
- School leavers are required to have subjects related to business management or communication.
IDEAL:
- Call centre processes and procedures.
- Customer care and service protocol.
- Technical knowledge (systems and software).
- Understanding of business services banking products.
Skills
- Communications Skills.
- Attention to Detail.
- Problem solving skills.
- Influencing Skills.
- Interpersonal & Relationship management Skills.
- Computer Literacy (MS Word, MS Excel, MS Outlook).
Conditions of Employment
- Clear criminal and credit record.
- Willing to work regular shifts or weekends or rotational standbys.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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