Business Intelligence Analyst
The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments.
Duties & Responsibilities
- Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions.
- Support the business operations in the following areas:
- Accurate Reporting
- Automation of manual processes
- Analytical feedback to improve business productivity
- Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders.
- Translate business needs to technical specifications and deliver on the output.
- Debugging, monitoring and troubleshooting solutions.
- Continually look to improve resource requirements & advise the line manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business.
- Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
- Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings are actionable.
- Provide direction regarding patterns, trends, and market analysis to drive business decisions.
- Writing relational and multidimensional database queries.
- Building, implementing and supporting the BI solutions.
- Assist in problem resolution to the team through problem research.
- Perform administrative and other ad-hoc functions as and when required by the team.
Desired Experience & Qualification
QUALIFICATIONS AND EXPERIENCE REQUIRED
- Matric.
- Diploma in ICT and Application Development / BTech Degree in Information Technology.
- Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred.
- 2 years' experience in a contact centre as a business intelligence analyst required.
- Accounting/Finance experience preferred.
- Familiarity with reporting in sales, marketing, and other operational departments.
- Experience in working with the following tools:
- Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI).
- MySQL.
- R / Python.
- Expert capability in Microsoft Excel.
- Knowledge of business processes and functional areas.
- Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment).
- Experience in estimating solution development and delivering solutions against those estimates.
BEHAVIOUR AND COMPETENCIES REQUIRED
- Strong written and verbal communication.
- Excellent analytical skills.
- Strong organisational skills.
- Comfortable in a fast-paced, ever-changing environment.
- Strong interpersonal skills with the ability to build and maintain professional relationships.
- Able to work independently.
- Team player.
- Ability to multitask.
- Excellent problem solving skills.
- Pragmatic and thorough.
- Self-starter who takes ownership.
- Outcomes orientated.
- Adaptable and flexible.
- Able to work under pressure.
- Ability to take initiative.
Package & Remuneration
Remuneration: A market related package including benefits.
Interested?
Kindly click on the link to apply.
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