Hire Resolve's client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner.
Responsibilities
- Support and maintain applications within the scope of the position.
- Comply with standard processes and procedures.
- Diagnose and analyse problems in a timely and professional manner.
- Execute tasks assigned by team leader or via service requests assigned to team.
- Monitor all production application components to ensure high availability and meet or exceed client expectations.
- Contact development teams to assist in incident resolution in relation to system alerts.
- Maintain relationships with key strategic partners and customers.
- Identify opportunities for process, systems, and application improvements in a dynamic environment architected to solve problems and improve processes.
- Exhibit a high degree of initiative, mature judgment, and discretion.
- Demonstrate good communication and organizational skills.
- Show excellent attention to detail and admin skills.
- Possess excellent data capturing skills.
- Conduct and direct research into IT issues and products as required.
- Present ideas in business-friendly and user-friendly language.
- Perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
Requirements
- Relevant qualification or related experience advantageous.
- General knowledge of software development lifecycle advantageous.
- An understanding of/the ability to read and debug code advantageous.
- An understanding of different message formats advantageous.
Benefits
- Highly competitive salary for this role based on experience.
You can also visit the Hire Resolve website: hireresolve.co.za or email us: .
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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