Creating purposeful careers as we build the future of contact centre solutions
We're looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We aim for speed, efficiency, an increase in sales, and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.
Responsibilities
- Manage teams and ensure customer satisfaction, transaction/call monitoring, quality, and productivity targets are met.
- Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
- Provide motivation, coaching, and feedback to team members to enable them to improve their performance.
- Assist new hires to become productive on the floor in the shortest possible time frame.
- Client interaction, where required – daily/weekly/monthly.
- Ensure compliance with internal policies and procedures, external regulations, and information security standards.
- Management reporting and oversight.
- Maintain process metrics and reporting on a daily, weekly, monthly, and quarterly basis.
- Assess developmental needs and collaborate with others to implement action plans that support the development of high-performing teams.
- Create a positive work environment by acknowledging team contributions and offering personal assistance when needed.
- Accountable for maintaining compliance with Human Resource policies and procedures at the employee level.
Minimum Requirements
- Matric.
- At least 2 years' experience in a leadership role in contact centre sales.
- Must be technologically savvy.
- Certificate in supervisory management is ideal but not essential.
- Willingness to work Saturdays and overtime as required.
- Understanding of IR and HR policies.
- Ability to handle escalations and take ownership.
Working Hours
- 08h00 – 17h00 Monday to Friday.
Skills
Absence Tracking, Communication, Conflict Management, Insurance, Leading Teams, Sales.
#J-18808-Ljbffr