Job Title: Help Desk Specialist III
Locations: Multiple Locations (Rock Island IL; Fort Huachuca, AZ; Fort Detrick, MD; Fort Stewart, GA; Carlisle Barracks, PA; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: N/A
Roles And Responsibilities
- Minimum five (5) years of experience.
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
- Monitor backups and maintenance logs.
- Answer calls or tickets to support end users with applications, hardware, software, and networking.
- Create end user documentation and knowledge base articles.
- Support server, common user applications, desktop services, and network connectivity and associated hardware.
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