Software Solutions Client Account Service Manager for External Companies – in the Lending Industry
Permanent position
To work remotely
- Matric
- Must have IT Software qualifications OR any other relative certificates in IT software development
- Must have gained experience in the full Software Development Life Cycle (SDLC) IT Software Solutions is essential
- Driver’s License and own Transport
- Must have working experience in Software Solutions within the Lending/Loans Industry – this is essential
- Must have working experience as a Digital external Client Services/Account Manager for external Companies
- Experience working with internal IT Software development team to provide IT DevOps Software Solutions that the External Companies want to be developed
- Must be prepared to travel personally to External clients/Company’s premises whenever needed
- Work with External clients/Companies + internal IT and service providers according to the required processes and system solutions
- First line system support to clients
- Manage and participate in Operational Meetings and reporting
- Manage all External Company’s project scope changes
- Direct support to developers to clarify client requirements
- Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritization, business requirements, design, testing, user training and deployments
- System and system environment administration, release management and configuration
- General System, Process and Client Communication
- Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
- Develop skills to enhance personal effectiveness and efficiency
Salary range: up to R40 000 CTC per Month (depending on years of experience regarding the requirements of this vacancy only)
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