We are looking for a passionate and versatile IT Support Engineer who enjoys customer service as much as technical support with a proven track record of practical hardware & software troubleshooting. This individual will be contributing as part of a team, through service delivery to users at our Head Office, Distribution Centre’s and Divisional Offices – both remotely and in-person.
The ideal candidate will need to be comfortable working alone as well as within a team and must be able to interact with business users at all levels. The individual must have strong research skills, remain calm under pressure, adapt seamlessly to change and demonstrate a willingness to learn on the job within a fast paced environment.
The candidate should be technical minded with strong troubleshooting skills for computer desktops as well as have a strong customer service background. The candidate should display excellent communication skills (verbal and written for telephonic & email support) and be able to log service requests and incidents via the CA system, and respond to emails in a timeous professional manner.
The role involves/requires a number of labour intensive tasks and functions which may be required from time to time.
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