About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
The role
- Installation & Commissioning of underground Diesel equipment
- Troubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipment
- Optimize Drilling & Bolting application according to underground environment
- Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
- Ensure all pressure and RCS setting are aligned to mining application
- To ensure equipment performance and high equipment availability
- Conduct regular machine audits / daily inspections
- Assist customer in Schedule and Preventive and back log maintenance
- Assist customer in Workshop repair jobs
- Attend Breakdown Calls
- Assist in Maintenance and critical parts planning
- Conduct operator and maintenance staff training and evolution
- Share best practices and assist Operator in drilling / Bolting / Hauling application
- Implementation of Technical Service Bulletin / Modification as and when applicable
- Process Warranty claims as and when applicable
- Perform RigScan on scheduled intervals
- Coordinate with Technical Team at head office
- Build strong relationships with our customers
Commissioning of machines:
- Pre-delivery service, some in workshop and on site
- Commissioning of underground equipment
- Implementation and monitoring of new technologies in area of responsibility
- Weekly status reports
- Suggested improvements to Epiroc and customers
- Record keeping of implementation process with suggested improvements
Communication:
- Reports on all site visits to clients and manager
- Customer activity / prospects
- Customer problems
- Communication with your office, on an ongoing basis, of your movements
- Monthly Utilisation must be above 85%
Required experience:
- Very strong technical background
- Computer literacy
- Good customer relations
- Good telephone manners and skills
- Good product knowledge
- Interpersonal skills to work with customers and suppliers and to work as part of the Technical Support team
- Be able to work independently without supervision
- Be presentable to customers in grooming and dress code
Formal Education Requirement:
- Grade 12
- Diesel Mechanic (Trade)
- Experience on underground TMM equipment.
- Minimum Years of Experience Necessary: 5 years
Behaviors:
- Strong technical background, preferably within mining/construction equipment.
- Self-starter, analytic and results driven.
- Customer satisfaction
- Quality of work
- Breakdown
- Troubleshooting
- Identifying problems
- Be presentable to customers in grooming and dress code
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at
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