Purpose Of Role
Provide high level customer service related to product sales to effectively and efficiently increase sales margins in line with budget requirements and business objectives with a desire to exceed targets. Diversify company customer base in line with our strategy and objectives.
Conduct work activities in a manner which conforms to current policies and procedures of the company.
Key Accountabilities
- Growing and diversifying the company customer base, bringing them up to speed with the latest developments, probing for future business, soliciting new business, and improving/developing customer relations.
- Promoting the company brand, especially re-engineering/retrofit.
- Setting up appointments for new customers and prospective customers.
- Collaborating with internal stakeholders to ensure customer needs are met.
- Maintaining activities in C4C/C4S in line with company requirements.
- Recording, analyzing, reporting, and administering according to systems and requirements (C4C/C4S).
- Providing technical & commercial solutions to customers.
- Supporting with queries and technical information as and when required.
- Understanding the principles of rotating equipment retrofit.
- Complying with and enforcing all company policies and procedures.
- Carrying out all other reasonable tasks that may be delegated from time to time.
- Assisting fellow employees with daily functions as and when required.
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