Nestled within the scenic vineyards of Stellenbosch, our client's charming hotel is seeking an enthusiastic and guest-oriented Hotel Receptionist/Manager to join our clients welcoming family.
Responsibilities:
- Offer a warm and friendly welcome to all guests upon arrival and assist them with check-in and check-out procedures.
- Handle reservations both over the phone and online, managing bookings and guest inquiries with professionalism.
- Provide information to guests about hotel facilities and local attractions, making recommendations to enhance their stay.
- Address guests' needs and complaints, ensuring they always feel listened to and taken care of.
- Manage housekeeping team and coordinate with maintenance teams to ensure room readiness and address any issues promptly.
- Maintain accurate guest records and manage billing processes.
- Support the hotel's broader team by collaborating successfully across departments.
- Manage staff, including hiring, training, and scheduling.
- Ensure adherence to the highest standards of hospitality and cleanliness.
- Collaborate with the culinary team to enhance the guest dining experience.
- Coordinate with the events team to ensure flawless execution of functions.
- Check on guests at the restaurant.
Qualifications:
- Previous experience in a hotel reception or front desk role.
- Outstanding communication and interpersonal skills.
- Ability to work efficiently both independently and as part of a team.
- Strong organizational skills with attention to detail.
- Proficiency in using hotel management software, Semper, Night Bridge Pastel, and MS Office applications.
- A friendly and professional demeanor.
- Fluent in English; additional language skills are a plus.
- Flexibility in working hours, including weekends, evenings, and holidays.
- Strong leadership skills with the ability to motivate a team.
- Proficient in budgeting, forecasting, and report generation.
- Familiarity with the Stellenbosch area and its offerings is a plus.
- Own transport.
- Good health.
- Restaurant Front of house experience.
- Payroll and pastel accounting will be an advantage.
*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*
#J-18808-Ljbffr