Job Purpose:
To facilitate and reinforce the professional values and standards of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and in a highly professional manner.
Principal Accountabilities:
Delivery
- Welcoming of clients/visitors and immediately notifying appropriate staff member.
- Arrange for comfortable seating and beverages.
- Contact host and announce visitor arrival.
- Make photocopies for clients/visitors.
- Fax maps to clients/visitors, at their request.
- Direct clients to correct reception area/s.
- Direct staff to the Forum.
- Facilitate bookings via system.
- Maintain required admin files and ensure regular follow up on all requests for bookings and access.
- Petty cash management / office supplies management.
- BCM assistance.
- Coffee for directors.
- Assist partners with time sheets from calendars.
- Assist partners with collating AWD information.
- Assist partners with CPD recording for SAICA and IRBA.
Relationships:
- Be able to build and sustain professional relationships both within PwC and externally.
- Actively collaborate with colleagues in solving challenges.
- Creating a good team spirit, e.g., leading by example.
Qualifications:
- Experience in customer service environment.
- Computer Literacy important.
- Able to work on Oracle, Workday and Sales Force.
Experience:
- 2 – 3 years in similar position or experience.
Key Knowledge and Skills:
Delivery
- Meeting and greeting all visitors that enter the building.
- Friendly disposition and confident.
- Present very professionally in verbal communication.
- Pay attention to detail essential.
- Be committed to service excellence.
General
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Always leading by example.
- Gaining willing co-operation, e.g., by emphasizing the importance of reaching a work objective.
- Act with integrity.
- Always be respectful of all members internal and external.
- Strong ethics.
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