Description
Our client in the Hospitality Industry is seeking to employ a Reservationist.
This role is based in Paterson in the Eastern Cape and is a live-in position.
A wonderful career opportunity awaits you.
Duties:
- Respond to website, email and telephonic enquiries accurately, timeously and courteously.
- Handle guest enquiries while establishing rapport with guests during the booking process.
- Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager.
- Ensure accurate information, quoting, booking and detailed capturing of reservations.
- Maintain client database to ensure all guest information/details are complete.
- Assist with maintaining an efficient administration system within the department.
- Maximise sales, upselling of other revenue streams.
- Develop in-depth product knowledge of all lodges, activities and USPs.
- Keep lodges/relevant departments informed; follow up with regards to special instructions.
Requirements:
- Qualification: Degree or equivalent from reputable hotel school .
- Prior Front of House experience at a 5 star luxury property.
- 3 years’ experience in a similar position at a 5 star luxury property.
- Excellent command of the English language (Spoken and written).
- Excellent communication skills with high level of telephone etiquette.
- Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS.
- Experience in tele-sales (shifts: 07-16h00/09-18h00/12-21h00 and 08-16h00 Weekends & Public Holidays).
- High degree of confidentiality and integrity.
- Ability to work in a challenging and demanding environment.
- Well organised team player, capable of working independently, meticulously and with initiative.
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