The role is responsible for the effective and efficient operation of the Data Centre facility in its entirety ensuring client MSA & SLA's are achieved.
Main function:
- Data Centre Management :
- Comply to working methods ensuring all SLA's and MSA's are achieved.
- Management of data centre infrastructure to provide concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
- Compliance:
- Maintain compliance in accordance to all relative policies and procedures.
- Meet agreed inter-departmental OLA (Operational Level Agreement).
- H&S Monitoring and corrective action to meet statutory compliance, SLA's and good business practice.
- Critical System Management
- Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved.
- Conduct working methods to maintain agreed PUE levels.
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.
- Data Centre Ethics
- Ensure compliance is maintained incorporating industry best practices.
- Ensure data centre facilities standards are enforced and maintained.
- Ensure data centre cleaning standards are enforced and maintained.
Key Performance Areas:
- Preventative and reactive maintenance of all building infrastructure systems.
- The maintenance and coordination of generators, UPS’s, Chiller plant and air-conditioning, switchgear etc services.
- Maintaining the Building Management Systems and monitoring of all equipment.
- The power reticulation of all equipment in the building.
- Overseeing new installations and the supervision of all Building Services Contractors.
- Ensure reliability/maintenance of all equipment in buildings and building infrastructure.
- Self-performing of first line repairs on electrical, plumbing and other building systems.
- Responding to calls logged in the building i.e.: power tripped, new plugs installed, pipe leaking, etc. based on the level of priority.
- Ensuring that all control of works are in place and adhered to.
- Performing building inspections and audits.
- Maintaining thorough and accurate records of daily activities, equipment status, and operating parameters.
- Must be pro-active, helpful, able to use initiative and must be willing to work extended hours.
- Must be willing to travel.
- All activities performed on time.
Skill requirements:
- Good technical abilities.
- Effective communication skills, active listener, ability to understand requirements.
- Proactive problem solver, perform rapid and accurate assessments.
- Ability to work independently, as well as being a positive team player.
- Self-motivated.
- Conducts self professionally, exhibits elevated levels of tolerance and patience.
- Responsible for continued learning and self-development.
- Quick response to potentially critical situations.
- Trouble shoot systems and components to identify root causes of failures.
- Implement corrective actions promptly to mitigate the negative effects of system changes.
- Good Microsoft Office Skills.
Qualifications and Experience:
- Electrical qualification preferable.
- Minimum 3 years relevant data centre experience preferable.
- Good knowledge on Data Centre environments and critical infrastructure systems preferable.
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