We've got an exciting, brand-new opportunity at Ackermans as a Systems Business Analyst for POS/Digital who will be part of a dynamic team. This role will report to the Systems Manager and be responsible for providing a holistic service and support to multiple business units within Ackermans.
We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
Job Description
1. Analysis
- Stakeholder analysis (Reference matrix, Quality - Continuous reference and adjust when there are changes)
- Elicitation process (Quality engagement - who, when, what, how)
- Document BRD/BRS (Quality of inputs and tested with Stakeholders/systems teams)
- Sign-off (Internal/external approval)
2. Planning - Communication plan (Quality and pitched at the right level)
- Training methodology (M365, SharePoint, ALC)
- Testing methodology (Setup, Manage, execute)
- Pilot and roll-out plan
3. Design - PIT/3rd Party playback (Manage playback of FRS)
- Method (Waterfall / Agile - Follow correct process for whatever method is decided)
- Finalize FRS (Clarify and or update issues, concerns, feedback after playback)
- Sign-off (Internal/external approval)
4. Development - Monitor (Daily and or weekly - depending on Method)
- Report (Provide reports on Dev status)
- Collaboration (Interact and reference between Dev and Business)
5. Integration & Testing - UAT (test cases, defect management, escalation process)
- Monitor and report (Daily and or weekly standstill with relevant parties - internal/external)
6. Deployment - Pilot methodology (Agree principles - big bang or staggered approach - risk related and execute)
- Monitor and Report (Daily and or weekly standstill with relevant parties - internal/external)
- Business Approval (Obtain signoff from relevant parties (internal/external) impacted by change)
- Roll-out (Communication and training)
7. Operations and Maintenance - Handover Product to BAU (Documented, discussed and agreed with business)
- BAU (Day to day, tickets logged, resolved, ageing, etc.)
8. Hardware/Software Review - EOL (Products and or services coming up for replacement - Tech refresh and lifecycle management)
- On-prem/SaaS (New releases and or new functionality management)
- New Tech (What is available in your space)
9. Innovation/Improvement - Benchmarking (Processes, hardware, software in the market)
- Process/System simplification and or improvement
Experience Required Essential: - ± 5 years' experience in Apparel Retail (Business area specific / Systems), with exposure to:
- Business process exposure/understanding (Area specific)
- Process optimizing/improvement
- Elicitation and documenting BRS/BRD
- IT and 3rd party collaboration
- Setup, Management and execution of testing
- Project Management
- Training/Change management
- Systems/Business support for BAU
- System Architecture understanding (area specific - integration environment/technical competency)
- Unified Modeling Language (UML - High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative)
- Basic Oracle / Structured Query Language (SQL) - Area specific
Qualifications Required Essential: - Grade 12 Certificate/Matric
- A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)
Preferred: - Project Management Diploma/Certificate
Job Related Knowledge and Skills Required KNOWLEDGE required: - Waterfall and Agile working methodologies and principles.
- Working knowledge of implementing and maintaining systems/services/applications.
- Knowledge of PMBOK and BABOK management principles
- Ability to compile quantitative and or qualitative information/reporting
- MS Suite Intermediate - Advanced user
- System integration (environment/area specific)
- Knowledge of Personal Data Protection - POPIA
- Working knowledge of:
- Cloud based (SaaS) software applications that can enable services.
- Hardware and Software lifecycle management
- SDLC
- Change Control governance principles and Defect management.
- Fit for purpose system integration in an ERP- and non-ERP environment.
- Utilizing various modelling techniques
- UI / UX
- Process Mapping tools (Draw.io, etc.)
SKILLS required: - Planning
- Analytical
- Critical thinking
- Multi project/activity management
- Prioritization of projects/activity/resources
- Requirement's elicitation
- Risk management
- Facilitation
- Communication
Department: Data & Technology
Role: Systems Business Analyst
Locations: Ackermans Support Centre
Employment type: Full-time#J-18808-Ljbffr