The Millwright lead / Field service support lead is responsible for providing field service, product technical support, fleet performance monitoring, and commissioning of Mining Off-Highway Vehicle electric drive systems.
Qualifications And Requirements
- Trade qualified electrician or Millwright/electro-mechanic.
- 10 years' post-graduation/trade experience in a service position, preferably in the South African mining industry.
- Knowledge and experience of Electric Drive AND Traction Systems used in surface mining applications.
- Experience with multi-location teams involved in design and validation activities.
- Strong technical aptitude, including applicable engineering tools and systems.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Computer software and hardware proficiency.
Responsibilities:
- Ensures Customer Service excellence and conducts fieldwork in compliance with all applicable local, government, company, and mine regulations and employee safety practices.
- Responsible for overall truck commissioning for the region.
- Supports troubleshooting efforts on site & remotely for drive systems.
- Acts as the service support point of contact for distributor(s) and/or mines operating drive systems in the defined region.
- Reports & escalates product quality, and warranty claims for the region.
- Attends and actively participates in internal & external daily, weekly, and monthly meetings with customers, peers, and management.
- Prepares and submits reports, presentations, and other documents as required.
- Supports OEM & distributor activity in the region (sales, troubleshooting, joint customer meetings).
- Supports field test activities in the region for new product development.
- Provides product performance & potential sales opportunities to headquarters support team.
- Monitors and communicates project status, business issues, and significant developments.
Desired Skills
- TRADE TESTED MILLWRIGHT mining
- Electric Drive and Traction Systems
- Electro-mechanical
- Troubleshooting and technical ability
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