Job purpose: Product Support Engineer / software support to provide technical services and product support to customers using products in the Digital Mine portfolio.
Required Skills - Experience with Linux administration, Microsoft Server, IIS and SQL Server
- Coding exposure to C, C++, Python, Java, HTML or similar
- Sound knowledge of current network and communications technology
- Ability to read and interpret electrical wiring diagrams
- Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues
- Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives
- Excellent oral and written communication skills, with a high level of attention to detail
- Customer service focused, with a strong work ethic and ability to work unsupervised
- Good interpersonal and teamwork skills and ability to develop effective customer relationships
- Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation
Qualification And Experience - Tertiary degree in IT, software or computer engineering (or equivalent experience)
- Experience in an engineering, IT, communications / networking technology, or other technical position
- Project management / coordination experience
- Industry experience in a mining environment or with mobile fleet equipment
- Experience with the use of helpdesk / ticketing applications
Desired Skills - Linux administration
- Microsoft Server
- C
- C++
- Python
- Java
- HTML
- IIS and SQL Server
- Current communications technologies
- Ability to read and interpret electrical wiring diagrams
#J-18808-Ljbffr