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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below.
Purpose Statement
- Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.
- Log and track E-Channels incidents on Jira.
- Oversee small system and/or operational improvements resulting from user and client queries.
Experience
Min:
- 2 - 3 Years proven experience in providing technical support to departments dealing with client queries.
- Ideally have understanding and working experience of SQL to look up and correlate databases.
- Escalation processing, Isolation and Problem solving.
- Report writing.
- Provides feedback daily to junior and senior management levels.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational.
Qualifications (Ideal Or Preferred)
- Certification in SQL Programming.
- A relevant tertiary qualification in Information Technology.
Knowledge
Min: Must have working knowledge of:
- IT systems development processes.
- Formal report writing.
- Trend Analysis.
- S-track.
Ideal Working Knowledge Of
- Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices).
- Previous experience working with ELK stack and Kibana, Jira.
- SQL, proven experience (basic).
Skills
- Communications Skills.
- Interpersonal & Relationship management Skills.
- Analytical Skills.
- Problem solving skills.
- Attention to Detail.
- SQL Skills.
Conditions of Employment
- Clear criminal and credit record.
- Contactable via own mobile phone.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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