Job Functions:
Researching and exploring various options and avenues to expand and maximize ROI through professional and ethical business dealings.
Job Responsibilities:
- Contribute to the achievement of branch profit and ROI
- Minimize Theft – ensure that correct processes are implemented and adhered to with regards to checking in of vehicles and releasing of vehicles;
- Report any deviations and suspicious activities to manager immediately.
- Establish internal controls to deliver efficient processes and systems
- Implement and provide input on current processes and systems.
- Ensure correct and timely preparation for vehicles to be loaded on time for online auction, including keys availability, starting of vehicles, and loading of 360 pics.
- Dashboard Maintenance:
- Check received on-site vehicles to ensure all vehicles received are stocked in.
- Ensure a turnaround time of 24 hours for vehicles “Received on Site” to “Stocked In” status.
- Ensure that all vehicles received and stocked in via the phone app are successfully uploaded.
- Monitor all on-site queries and ensure correct statuses are applied to vehicles received and released.
- Escalate any discrepancies/problems to management immediately.
- Stand in for Stock Controller duties in the absence of the Stock Controller.
- Achieve a consistent high quality of work across all areas at all times.
- Assist Stock Controller with Stock Take lists of vehicles on hand timeously and on assigned dates by management.
- Theft incident reports to be provided to management immediately.
- Ensure world-class customer service at all customer interfaces.
- Supplier and customer queries to be actioned immediately to ensure that turnaround time is adhered to.
- Ensure that calls and emails are answered immediately.
- Management and development of Human Resources.
- Motivate team/workforce.
- Ensure necessary training towards new processes and systems.
- Leave forms/time sheets of team to be correct and sent to management timeously.
Job Requirements:
- Knowledge of eNatis system
- Clearance Process
- Matric
- 2 years’ experience in Customer Service
- Proficiency in Microsoft Office Suite
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