Job Description
The Pre-owned Vehicle Sales Manager will report to the Dealer Principal (DP). The primary purpose of the position is to maximize sales opportunities to achieve budget objectives by continually examining weekly/monthly accounts, operating controls, and composite figures that will enable necessary improvements and corrective actions to achieve results.
Position Overview
Specific Role Responsibilities
- Manage, monitor, and report on budget variances and provide solutions.
- Ensure that the assets, resources, and equipment are managed in a manner that enhances cost-effective utilization.
- Contribute to the development of the appropriate strategy and set targets within the area of accountability.
- Manage operational risk and risk mitigation initiatives.
- Implement and manage end-to-end processes.
- Define standard operating procedures (SOPs).
- Monitor and report on progress against the operational plan and make adjustments where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage, and monitor governance compliance processes in the area of accountability to manage risks and expose liabilities.
- Plan and organize sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
- Ensure vehicle stock is managed in accordance with company/OEM/Importer policies.
- Initiate and structure sales deals to ensure maximum profits from vehicle sales are achieved.
- Adhere to current legal compliance, e.g., FICA regulation, POPI Act, and Consumer Protection Act (CPA) and others.
- Maintain content on digital and social media platforms in accordance with OEM/Importer and organizational standards.
- Assist new vehicle sales with trade-ins and evaluations.
- Risk Management, Compliance with group process policy.
- Customer Care Standards Procurement Trade-in processes.
- Outright purchase process.
- Trade Sales-trade-ins sold directly to the Trade.
- Vehicles kept for stock.
- Appraising vehicle value.
- Social Media Marketing.
Qualifications and Experience
- Matric.
- Higher Certificates and/or Advanced National Certificates in Sales and Marketing preferable.
- 3 - 5 years working experience in the motor sales industry with a proven track record.
- 3+ years automotive sales management experience.
- Must have previously handled a new and/or used car stand of approximately 50 units.
- A valid South African driver's license.
Skills and Personal Attributes
- Apply selling techniques for parts.
- Business and Operations Management.
- Conflict Management.
- Customer Service.
- Developing sales.
- Fleet Sales Management.
- Functional Policies and Procedures.
- Governance, Ethics, and Values.
- Managerial Competence.
- Operations Risk Management.
- Perform selling of vehicle parts.
- Planning, monitoring, evaluation, and reporting.
- Problem Solving and Analysis.
- Product and/or service knowledge.
- Sales of non-OEM parts and accessories.
- Structure and operation of vehicles and components.
- Understand customer patterns to sell parts.
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