Creating purposeful careers as we build the future of contact centre solutions
CallForce is an award-winning BPO service provider of innovative customised contact centre solutions from South Africa to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Johannesburg.
Key Responsibilities:
- Manage and maintain the dialler to maximize campaign performance.
- Collaborate and report to the operations manager to ensure optimal campaign execution.
- Maintain and optimize calling lists, ensuring efficiency and compliance.
- Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Dialler specific Data.
- Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
- Previous experience working in a contact centre environment.
- 1+ year Dialler administrator experience.
- Knowledge of IT/Dialer systems.
- Intermediate to expert proficiency in Microsoft Excel.
- Proficient in Microsoft Suite.
- Experience with Power BI, SQL (Preferable).
- Strong analytical skills and ability to read data.
- Exceptional communication and teamwork skills.
- Detail-oriented and capable of working in a fast-paced environment.
Skills
Excel, SQL, Information Technology (IT), Analytical Ability
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