Service Manager
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number: JR-0029777
Job function: Service
Position type: Full time
Site: 48 Reedbuck Crescent, Corporate Park South Midrand Johannesburg Johannesburg 1682
Your responsibilities and tasks:
- Ensuring that all quotations are done as per GEA standards and as per agreed margins.
- Ensuring that all procurement is done in accordance with the ERP system requirements.
- Ensuring that all job files are maintained as per GEA standards.
- Ensuring that all WIP is kept up to date and as per GEA standards.
- Ensuring that all invoicing is done in accordance with ERP system and on time.
- Ensuring that all aspects of human resource management are implemented and managed – leave, sick leave, social welfare, office facilities, employment contracts, etc.
- Ensure that all local banking, leases, expense sheets, etc. are maintained and managed.
- Ensuring that all overheads are managed and documented as per GEA standards.
- Develop and maintain branch facilities to support service business.
- HSE implementation and enforcement.
- Ensure that technicians receive adequate training and exposure to Group know-how.
Business Development actions:
- Create (from historic data) customer database and add to this, using MI as the source.
- Identify all current and potential customers within your area of responsibility across the whole of GEA’s product portfolio.
- Provide Market Intelligence in area of responsibility related to all GEA Product Groups.
- Obtain Install Bases per Product Group from Service Sales, Equipment Sales & Solution Sales and develop further.
- Obtain Potential Income per model from Service Sales.
- Identify & Calculate Service Opportunity in region.
- Calculate Share of Wallet per country within your area of responsibility.
- Identify Training Requirements – Develop training gap using provided documents.
- Create Parts Coverage in conjunction with Supply Chain for area covering: Critical Spares, Service Spares.
- Compile Strategy to target Identified Opportunity.
- Target Customers based on revenue potential & strategic importance.
- Compile Implementation plan with clear actions, dates, and responsible personnel.
- Identify Competitors & Market Share.
Your profile and qualifications:
- Strong understanding of the Ammonia refrigeration process and the associated engineering.
- Minimum work experience of 2-3 years in project sales and/or execution.
- Ability to select equipment and to do basic design checks.
- A strong knowledge of the OHS Act and experience with site safety files.
- Knowledge of SANS 10147 advantages.
- English and Afrikaans (proficient).
- Good negotiation skills.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to formalize detailed business letters and documents.
- Very good communication skills.
- Strong customer orientation with a focus on service delivery.
- Ability to engage with customers at different levels. Strong computer and communication skills (Microsoft Excel, Microsoft Project, AutoCAD, etc).
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