Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Technical Support Representative is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Technical Support Representative focuses on first-line support for standard and low complexity incidents and service requests across two or more technology domains - Cloud, Security, Networking, Applications, and/or Collaboration.
What you'll be doing
The Technical Support Representative is responsible for technical support and troubleshooting for our clients to ensure that their systems are running smoothly. You'll also be responsible for keeping up-to-date with new technology and developments within the industry.
Key Roles and Responsibilities:
- Execute approved maintenance activities: The Technical Support Representative will execute approved maintenance activities, including system patching, upgrades, and configuration changes, as directed by their team leader or senior team members.
- Ensure resolution of incidents and requests: Investigate incidents assigned to them, apply appropriate procedures for resolution, and ensure efficient and comprehensive resolution of incidents and service requests. This may involve coordinating with other team members or escalating issues to third-party vendors if necessary.
- Shift handover: Work shifts and follow required handover procedures for service continuity, completing and maintaining any shift handover schedules.
- Knowledge Management: Utilize knowledge management systems in all work activities and identify opportunities for improvements to reduce incident resolution time.
- Quality Management: Identify opportunities for work optimization, including automation of tasks and general process improvement.
Academic Qualifications
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- ITIL
- CCNA
Required Experience:
- 1 to 2 years of experience with troubleshooting and providing support in network/data centre/systems/storage administration and monitoring services within a medium to large ICT organization.
Workplace type: On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. Join our growing global team and accelerate your career with us. Apply today.
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