Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Responsibilities:
- Strategic Management: Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.
- Grow and Protect Market Share: Grow transactions, sales and market share in store as defined in the budget; achieve sales budgets and growth objectives; manage and promote the customer loyalty programmes and 3rd party credit; develop action plans to protect the markets where competitors are entering the markets; ensure Store Business plans are implemented and updated when required.
- Customer Service: Manage the implementation and monitoring of the Customer Service strategy in the store; ensure an effective Delivery Service is maintained within the store as per company policy; grow and maintain VIC and charge card client base; recommend Range improvements to suit the market.
- Asset Control: Manage and control shrinkage within the Store as per policy; protect Assets (Cash, Stock and Fixed); manage Debtors within the Store; analyze security requirements and recommend changes in the Store; ensure physical security measures in the store are implemented and maintained.
- Business Trade Licenses: Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable.
- Human Resource Management: Manage manpower requirements in line with the Company and Division strategy; ensure Succession Planning & Career pathing is in place within the store; ensure open communication / relations with the Store Employee Forum and staff; ensure training & Development is in place for the store; manage Employee Relations within the store.
- Maintaining Store Standards: Conduct daily floor walks; ensure implementation of agreed Action Plans (PIP’s) where necessary; monitor adherence of Company standard compliance in the Store; ensure maintenance of housekeeping standards; ensure merchandising policies and standards are adhered to; ensure ready for business is implemented within the stores; ensure lighting, store and racking is maintained in good condition.
- Stock Management: Ensure stock is ordered and received as per policy; ensure that damage stock is cleared as per policy; implement Obsolete / deranged stock action plans as per policy; manage the slow moving stock as per policy; implement excess stock action plans as per policy.
- Store Safety Standards: Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation; ensure all required checklists are completed; ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation; investigate, report and manage OHSA Incidents.
- Expense Management: Manage the Store to the Financial Model and benchmarks; maintenance of expenses in line with budget within the store.
- Insurance Claims Administration: Report all incidents to the relevant insurer; liaison with relevant insurer on the claim particulars and validity of the claim; submission of documentation to the relevant insurer.
- Management of CB Way: Implement and maintain controls and disciplines as per the CB Way.
- Lead with Vision: Establish a clear and compelling outcomes for area of responsibility; develop appropriate action plans in order to achieve established outcomes; ensure that employees understand their role towards the achievement of the department’s outcomes; motivate employees to achieve the established outcomes; proactively identify and address issues and risks within own department that may impede the delivery of the department’s outcomes.
- Provide Direction: Develop operational plans to enable the achievement of set objectives; ensure adherence to policies and procedures within area of responsibility; set example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values.
- Drive for Results: Constantly look for and act on opportunities to improve department performance; work to exceed goals set by others; develop stretching goals for self and department, working consistently and tenaciously to meet these; implement clear control mechanisms to measure results against department performance objectives; identify barriers to performance and persist in overcoming them; assist team members in achieving their goals; proactively anticipate and act on trends and evolving needs.
- Think Strategically: Identify gaps or potential inconsistencies in business results, performance data, processes or systems by recognizing patterns in information; prepare contingency plans for identified problems and situations that might occur; proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate.
- Solve Problems: Proactively identify problems and seek root cause; analyze information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognizing patterns in information when solving problems; develop and implement appropriate action plans breaking complex tasks into manageable parts.
- Make Decisions: Make decisions within framework of company policies and within set timelines; make decisions giving due consideration to consequences of the decision made in area of responsibility; implement decisions made in line with agreed processes and policies; stand by own beliefs and decisions with self-confidence.
- Plan: Establish priorities, operational plans that ensure the best utilization of resources in area of responsibility; take into account consequences of planning on area of responsibility with regards to organizational processes, budgets, resource-availability and the external environment.
- Empower: Mentor and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others; work with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals; delegate to individuals at the appropriate level.
- Manage Performance: Follow through on commitments made and deliver on them to achieve set objectives and targets; take accountability for own and or subordinates actions and implement corrective action where required; define clear and stretching department goals and standards in line with strategic initiatives and objectives; implement and manage appropriate control mechanisms to ensure department objectives are achieved; use appropriate behavioral skills to resolve operational performance problems; act as a role model and motivate others to achieve the highest standards of quality and efficiency; determine employees’ strengths and weaknesses relative to demonstrated behaviors and job requirements and implement appropriate development plans.
- Handle Pressure: Handle pressure well and be consistent in controlling own responses irrespective of time/or workload pressures; remain focused and rational by not showing frustration or anger when resisted and display self-confidence when dealing with difficult situations; calm others who are expressing frustration or anger.
- Innovate: Generate unique alternatives, options or solutions to problems.
- Manage Change: Manage planned changes that may be brought about as a result of internal and or external circumstances; ensure that the department responds to the changing environment and stakeholders needs and expectations.
- Influence: Persuade, convince and influence others towards point of view as leader of the department by being aware of self, others and context; display appropriate, written presentation and oral communication aligned to audience requirements; project credibility and confidence even when faced with obstacles.
- Assert Authority: Get one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced; assert self during interpersonal situations; maintain and project confidence, even in adverse circumstances; make a positive personal impact that is clear and concise for the audience; facilitate open, direct two-way communication; express disagreement with peers or more senior colleagues, tactfully and appropriately.
- Collaborate: Recognize conflict among team members and deal with it effectively; identify and improve communication to bring conflict within the team into the open and facilitate resolution; make concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding.
- Communicate: Assess the needs of audience in order to deliver appropriate message and content; apply communication strategies to ensure inputs from role players are discussed and acted upon; actively share information and ideas, and encourage others to share their views and concerns; recognize and proactively deal with situations with potential for miscommunication leading to damaged relationships.
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