Key Result Areas:
- To understand our clients’ needs and requirements – know what to sell when, where and how
- Developing your product knowledge to assist with achieving our key business objectives, i.e., on-the-job training, attending prescribed roadshows, conducting your own product training, and personally developing your understanding of tour routes and products we sell to the different market segments we work in
- To ensure clients are responded to timeously, tasks are carried out, and to provide feedback to the relevant parties, i.e., Travellers, Suppliers, Agent partners, Sales Support Team, Line Managers, and Managing Director
Key Performance Areas:
- To create and maintain profitable sales
- Communicate accurate product knowledge and information, including pricing and costs to our clients
- Always offer and update clients on options and reasons behind your thinking
- Apply effective selling and tracking techniques to close every potential sale or enquiry
- Ensure correctness of costs, margins, net and gross selling by checking with suppliers first
- Reduce transaction turnaround times and ensure effective communication with suppliers and team. Everything important or monetary related to be done in writing
Create product understanding with clients and use marketing skillfully to win business:
- Know what the organization sells and what the organization does not sell – know the product mix and preferred partnerships. Also shop for rates, even with preferred suppliers. Best pricing always
- Understand the intricacies of your product, hotel types, flight possibilities, transfers, tours, etc., and be able to upsell. Use approved suppliers first and ensure there are contracts in place
- Be aware of the company's competitors' products and pricing and be able to counteroffer and better
- Ensure that clients are aware of promotions, specials, and product developments
- Consult and support the company's Online Marketing and Information Administrator regarding the website and marketing mailers. Correctly built itineraries and costing for correct selling periods
- Communicate effectively and regularly with sales reps (domestic and international), work together to close sales.
Competent in the use of available resources and operational requirements. Know what we sell and do:
- All invoicing on files to be double-checked prior to submission to clients or accounts for final payment and closure. No losses or overcharging
- Files to be checked timeously prior to arrival - all travel services are booked and confirmed and all details are communicated to suppliers and clients. Errors omitted and hassle-free travel
To ensure management decisions are carried out and to provide feedback:
- Provide feedback to the relevant party, i.e., Management, suppliers, and clients
- Provide feedback to management regarding general office and client issues
- Ensure that the company policies and terms and conditions are implemented and adhered to
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