Job Description
The Store Manager is responsible for overseeing the daily operations of a store, ensuring it runs smoothly and effectively. Their duties include motivating sales teams, creating store-specific strategies, implementing promotional material, managing controllable expenses, and training new staff. They also provide customers with a pleasant shopping experience through product knowledge, stock availability, excellent housekeeping, the latest fashion trends, and minimizing stock losses.
Key Responsibilities
- Recruiting, training, supervising, and appraising staff.
- Managing budgets (P&L, Payroll).
- Maintaining statistical and financial records (daily, weekly, and monthly administration).
- Dealing with customer queries and complaints.
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
- Visual Merchandising & Housekeeping.
- Inventory Management (Stock Management).
- Ensuring store equipment is secured and accounted for.
- Maintenance of a health & safety environment for customers and staff.
- Understanding store daily/weekly/monthly sales targets.
- Producing a store-specific action plan to minimize stock loss.
Qualifications
Grade 12
Knowledge, Skills and Experience
- Grade 12.
- At least 1-2 years management experience in a similar environment.
- Computer literate.
- Ability to work well under pressure & resilience.
- Team player with leadership and staff management skills.
- Good communication skills.
- Business sense with good attention to detail and accuracy of work.
- Good time management.
- Resourcefulness & problem-solving capabilities.
- Customer service orientated.
- Building and maintaining relationships.
- Confidence and decisiveness.
- Passionate about the brand.
- Social-media savvy.
- Fashionable.
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