Key Account Manager
Leading Packaging company in the KZN area requires the expert skills of a qualified Key Account Manager to join their team.
The Account Manager is responsible to achieve the agreed targets of sales and profitability for the assigned customers in his/her region and to maintain and develop a sustainable relationship.
The Account Manager drives the development and implementation of the respective customer’s strategy. He/she is responsible for driving results into the business (sales, margin and receivables and inventories).
Duties & Responsibilities
- Develop and execute the sales account plans to ensure targets are met.
- Maintain a sustainable relationship with the customer and open new growth opportunities.
- Hold ownership for correct pricing and margins, claim handling, payments, and contract negotiations.
- Responsible to implement price reviews and to drive cost recovery models in place at customer.
- Drive cost, value added and efficiency initiatives.
- Support exceptional quality and product delivery.
- Drive innovation together with Product Management and the customer.
- Collect market data and develop the yearly account budget.
- Work closely with the global Sales Account Management team to align overall sales strategy.
- Responsible for the quality of the information that is fed back into the group.
- Understand the market drivers, deliverables, and competitors of the customer. Align these to the strategy of the client.
- Hold responsibility to communicate and drive timelines/critical paths, samples collection and other tasks in project management.
- Have ownership for the formalization of customer SLA’s.
- Responsible for pipeline development and this is weekly updated with correct information.
- Responsible for profit improvement initiatives at the customer.
- Understand market synergies, trends, and market prices and is responsible to communicate that information back to EMM market price database.
- Frequent visits to customers and prioritize time in front of the customer.
- Responsible for accurate sales forecasting and demand management.
Desired Experience & Qualification
- Matric (Grade 12)
- Sales or Marketing Qualification (Degree preferred)
- Fluent in English
- Experience in an Account Management role with proven delivery of new business (essential)
- Commercial Understanding (pricing methods/margin management)
- Willing to travel locally (potential for overseas travel occasionally)
- Advanced ERP and Microsoft Office Skills with strong Excel skills
- Basic Financial Understanding
- Manufacturing understanding preferred in the Packaging Industry.
Package & Remuneration
Market Related
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