Underwriting Presales Consultant Post Available at Discovery
Discovery is currently holding a vacant post for an Underwriting Presales Consultant to be based in South Africa.
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
About the VitalityLife Underwriting Team
The Presales area is a dynamic fast-paced environment; it is the stepping stone to underwriting. Presales is a great opportunity to learn how to underwrite and assess risk. The role of a presales agent involves first-line underwriting and providing an indication before an application is submitted, letting the client and broker know what to expect. You will have assistance from our team of highly trained Presales staff as well as our underwriters.
Key Purpose
To provide indicative underwriting decisions telephonically and via e-mail.
- The successful applicant will be responsible for but not limited to the following job functions:
- Ensure correct risk rating is applied based on the information provided on the telephone call or via mail.
- Consult necessary guidelines to ensure correct risk rating is applied to potential new business.
- Liaise with clients regarding risk applied or policies that are deferred/declined.
- Attend to underwriting queries and escalated enquiries from brokers, Account Managers, and Franchise Directors, which would mostly be telephonic but may also be written and emailed.
- Resolve underwriting queries and escalated queries from brokers, Account Managers, and Franchise Directors.
- Perform administrative duties relating to underwriting.
Personal Attributes and Skills
- Strong Relationship Skills.
- Deciding and initiating action.
- Working with People.
- Able to work unsupervised and take initiative.
- Adhering to Principles and Values.
- Presenting and Communicating Information (verbal & written).
- Analytical skills.
- Learning and Researching.
- Delivering Results and Meeting Customer Expectations.
- Following Instructions and Procedures.
- Adapting and Responding to Change.
- Coping with extreme pressure and setbacks.
- Proficient in Microsoft Office.
Education and Experience
- Matric / Grade 12 is essential.
- 1-year experience as an Inbound Service Consultant within a Life Insurance environment.
- 1 to 2 years working experience as an underwriter (Essential).
- 1-year Nursing/Medical experience (advantageous).
Knowledge
- Medical background.
- Basic Vitality Life product knowledge.
- Underwriting procedures & guidelines (including medical, financial, and vocational).
Closing date: Ongoing
Location: South Africa
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