Creating purposeful careers as we build the future of contact centre solutions
CallForce is an award-winning BPO service provider of innovative customized contact centre solutions from South Africa to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
- Provide strong leadership and mentorship to a team of sales representatives.
- Set performance expectations and objectives for the team.
- Conduct team meetings communicating goals, strategies, and updates.
- Motivate and inspire the team to meet and exceed sales targets.
- Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap-up codes, and ensure that appropriate action is taken.
- Provide constructive feedback, coaching, and training to improve performance.
- Develop and implement strategies to maximize sales and conversion rates.
- Identify areas for improvement and implement corrective actions needed.
Reporting:
- Maintain accurate and up-to-date records of team performance and individual metrics.
- Analyze data and trends to make informed decisions and adjustments to sales strategies.
- Analyze performance statistics of teams, e.g., number of calls per team, number of successful contacts, wrap-up codes, and ensure that appropriate action is taken.
Compliance:
- Ensure that the team adheres to company policies, industry regulations, and quality standards.
You will need:
- 2+ years’ experience as a Team Leader on a sales/outbound telecom campaign.
- Good career and sales track record.
- Proven track record in meeting sales targets.
- Clear criminal records.
Skills
Team Management, Team Leadership, Business Process Outsourcing (BPO), Sales.
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