MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers: sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We are looking for an AFTERSALES CONSULTANT M/F based in South Africa .
Job Description:
MINIMUM REQUIREMENTS
- Senior Certificate (Grade 12)
- Minimum 5 years’ experience as an Aftersales consultant with proof of good VOC / CSI scores
- Clean criminal record
- Good verbal and written communication skills in English.
- Ideally reside in Nelson Mandela Bay or surrounds.
ADVANTAGEOUS REQUIREMENTS
- Driver’s license
- Motor dealership industry (technical experience)
- Technical Qualification
KEY DUTIES AND RESPONSIBILITIES:
- Prepare for the arrival of the customer.
- Taking care of customer at initial consultation upon arrival.
- Ensure accurate Warranty and Motor plan details on system.
- Update Dealer Management System, track all vehicles and update control systems.
- Liaise with customers.
- Ensure accurate invoice payments.
- Vehicle hand over.
- Customer follow-up and reminders (if not done by capacity planner).
- Attend weekly service meetings.
- Bookings.
- Teleservice cases.
- Recall campaigns.
- Admin reports.
- Phoning for authorities.
- Job card preparation.
- Any ad hoc admin/other responsibilities as and when required.
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