Call Centre Sales Manager
A debt consolidations company based in Salt River, Cape Town is looking for a Call Centre Sales Manager to join their team.
Duties & Responsibilities
- Overseeing sales, promotions, and campaigns.
- Planning and directing the hiring and training of new Sales Representatives.
- Participating in planned activities that are appropriate for own and staff development.
- Identifying knowledge gaps within the team and developing plans for filling them.
- Managing people performance in the area of responsibility.
- Ensuring continuous process improvement to enable effective operational processes.
- Directing and coordinating all sales activities.
- Preparing sales budgets and projections and approving expenditures.
- Tracking and analyzing sales statistics based on key quantitative metrics.
- Handling and resolving customer complaints.
- Making data-informed decisions to drive performance and resource allocation.
- Developing and maintaining relationships with key clients.
- Ensuring that company quotas are met by holding daily check-ins with the sales team to set objectives and monitor progress.
- Overseeing and directing performance of the sales team.
- Defining and executing territory sales plans.
Desired Experience & Qualification
- Grade 12 Commercial Degree/Diploma – advantageous.
- Five or more years of experience in managing sales in a corporate call centre setting.
- Ability to set sales targets and achieve them effectively.
Package & Remuneration
R35 000 - R40 000 CTC
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