Overview:
The Quality Assurance - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory requirements. This position involves reviewing customer interactions, providing feedback to CSRs, and identifying areas for improvement. The QA specialist plays a critical role in maintaining high service quality and customer satisfaction.
Key Responsibilities:
- Monitor and evaluate customer service interactions to ensure quality standards are met.
- Provide detailed feedback to CSRs on their performance.
- Identify areas for improvement and recommend training or process adjustments.
- Collaborate with the training team to develop quality improvement initiatives.
- Ensure compliance with regulatory requirements and company policies.
Requirements:
- Fluent in German and English.
- Experience in quality assurance or a similar role in a customer service environment.
- Strong analytical and communication skills.
- Attention to detail and ability to provide constructive feedback.
Salary:
- R 23 500 + Commission based on KPIs achieved (R1500)
- Total: R25 000 package
- Including: Medical Insurance + Home and Trauma Assist
- This is not a medical aid
Working Hours:
Central European Time Zone (Same as South African time zone currently)
Monday to Friday: 08h00 - 19h00
Saturday: 10h00 - 14h00
#J-18808-Ljbffr