Description
We are looking for a savvy telecommunications specialist to join our ICT team. In this role, you will be responsible for the Group’s telecommunications systems functioning at its optimum through maintaining, monitoring, and evaluating it and thereby ensuring continued uninterrupted telecommunication services.
Responsibilities Include
- Actively leads the technical planning, design, maintenance and support of telecommunications systems of both land lines and mobile devices.
- Coordinate telecommunication needs and provide advisory service.
- Coordinate all AVBOB telecommunication needs and refer them to external vendors.
- Provide advice on telecommunication equipment upgrades.
- Implements and maintains telecommunications solutions systems to ensure uptime and reliability by providing guidance and advice to business in respect of telecommunication solutions.
- Establish voice networks by programming features, establishing interfaces and integrations, following industry standards.
- Documents voice network by recording configuration diagrams and programming.
- Knowledge sharing on researched latest telecoms products relevant to AVBOB’s business.
- Provide technical support for selected land phones as well as cellular phones and provide advice and guidance to business technologies and costs.
- Responsible for the video conferencing technical installation and management thereof, thereby ensuring optimised performance.
- Manage the video conferencing facility.
- Investigate video conferencing technology and implement facility in consultation with ITC infrastructure.
- Coordinate conference facility connectivity and availability as per business requirements.
- Fault find and up keeping of all conferences and set up security for each conference.
- Back up and maintain of scheduling software and maintenance on all conference facilities.
- Testing and management of high level broadcasts as required by business.
- Ensures that backup and scheduling of software maintenance is undertaken timeously of all telecommunications facilities/systems across the Group.
- Execution of daily scheduled recording archiving tasks.
- Perform periodical backup of Call centre system configuration if changes do occur.
- Coordinate system services updates with service providers on the telecoms systems.
- Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
- Oversee all Call Centre telecoms needs and advise accordingly.
- Verifies service by testing and reprogramming circuits, equipment and alarms. Identify and correct problems.
- Maintains voice network by troubleshooting and repairing outages, updates documentation.
- Deliver proper client service to all internal and external stakeholders.
- Ensures that forward planning is taken place around telecommunications technologies in line with improved technological advancement in order for growth, sustainability and business continuity.
- Provides advice to business on new telecoms products before budgeting and procuring.
- Plans solutions installations by studying technical specifications, prepares an installation schematic.
- Ensures that all telecoms adhere to approved quality assurance processes.
- All operational tasks to be in compliance with approved SOP’s.
- Track and monitor SLA’s with the external service providers.
- Provide technical support on advisory capacity to all stakeholders where possible and sustain a productive customer relationship.
- Undertakes normal day to day supervisory functions and enhance the skills level within the portfolio in order to provide a first class service.
- Audit the telephone hierarchy and advise to cancel redundant lines to minimise fruitless expenditure and to save costs.
- Distribute and activate all 3G cards. Block and deactivate 3G cards if necessary.
- Fault finding of 3G cards and coordinate resolution of any problems encountered.
- Report and block stolen cards.
- Assist with the asset verification and budget alignment.
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