Role Overview
Customer-oriented individual required to provide technical support to customers and deal with other support queries in relation to Lightstone’s products and solutions, particularly within the property industry.
Qualifications
- Any IT or Communication qualification
Experience
- More than 2 years’ call centre and/or customer management experience (Solution training will be provided)
Technical Skills
- Basic computer skills
Non-technical Skills
- Ability to communicate fluently in English
- Excellent verbal and written communication skills, especially email and telephone etiquette
- Good listening skills
- Good people skills
- Patience
- Able to be a good brand ambassador
- Honesty
- Provide beginning to end resolution to all reported issues
- Positive outlook on life, work and other people
- Attentive to detail and passionate about problem solving
- Able to accurately estimate work required tasks, prioritise work and deliver to deadlines
- Excited about learning
- Able to think creatively outside the box
- Ability to work well in a team as well as individually
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