Overview
My Client, a well-known and popular De Luxe Hotel and conference venue in Mpumalanga, is recruiting for a Front Office / Reception Manager.
Remuneration:
- Competitive Salary Negotiable based on experience
- Live Out position
Scope and General Purpose:
To take control of the Management and Operations of the Reception / Front Office Department , ensuring that the standards as laid down by the Hotel policies and procedures are implemented & adhered to, in order to achieve the highest occupancy percentage at the best possible average room rate.
- To provide the best possible standard in service to all guests that is in line with the Hotel Policies and Procedures.
- Very Important note: Candidates applying for this position must be 100% familiar and literate on Opera (Property Management System) . Candidates without Opera experience will not be considered for this position.
Requirements:
- Matric - Grade 12 equivalent
- Recognised 3-year tertiary qualification in the Hospitality industry will be an advantage
- At least 2 years' experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
- Exceptionally fluent in English
- High level of computer literacy with emphasis on Opera (PMS System - Essential) & Microsoft Office
- Well-developed leadership, training, and communication skills
- Good business acumen with competent financial understanding
- Well-developed negotiation skills
- Well-developed administration and analytical skills & attention to detail
- Ability to create a strong team climate
- Ability to work shifts and occasional overtime
- Conversational ability in a third official South African language and/or a European language would be an advantage
Key Result Areas:
- To take operational responsibility for all aspects of Reservations, Reception, Concierge, and Switchboard
- To schedule team members to ensure the correct level of coverage
- Oversee and maintain departmental handover procedures
- Ensure strict control over all procedures involving cash, billing, room allocation, and record keeping
- Assist the GM in reviewing departmental performance against the objectives set
- To be involved in the selection of team members, training, and performance management
- Assist with maximizing occupancy levels
- Maintain a high standard of personal service with all customers, internal and external, as well as public areas, surpassing those set out by The Hotel management Executive and owners
- To manage & control daily revenues and to report any deviations or irregularities to revenue and VAT accruals to the Finance Manager and rectify accordingly
- To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk
- Represent the department in management meetings
- Assist with the formulation of the departmental standards and the running of the Front Of House Operations
Reporting To: Ops Manager
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