Parts Manager / Spare Parts Manager
Reference: PTA000137-SM-1
International automotive company dedicated to providing high-quality vehicles and exceptional services to our customers, we are seeking to employ a Parts Manager / Spare Parts Manager. We are committed to innovation, excellence, and customer satisfaction.
Duties & Responsibilities
As a Spare Parts Manager, you will be responsible for overseeing the spare parts department operations to ensure efficient inventory management, excellent customer service, and optimal profitability. Your role will involve managing a team of spare parts staff, maintaining accurate inventory records, sourcing parts, and ensuring timely delivery to customers and service departments.
- Inventory Management:
- Monitor and manage spare parts inventory levels to meet customer demand while minimizing excess stock.
- Implement inventory control measures to prevent stockouts and overstock situations.
- Conduct regular stock audits and reconcile inventory records.
- Team Management:
- Lead and motivate a team of spare parts staff, providing training, coaching, and performance evaluations.
- Delegate tasks effectively to ensure smooth department operations.
- Foster a positive work environment that encourages teamwork and collaboration.
- Customer Service:
- Ensure high standards of customer service are maintained at all times.
- Address customer inquiries, issues, and complaints promptly and effectively.
- Build strong relationships with customers to enhance loyalty and satisfaction.
- Supplier Management:
- Identify and establish relationships with reliable spare parts suppliers.
- Negotiate pricing, terms, and contracts with suppliers to obtain competitive rates.
- Monitor supplier performance and address any issues or concerns.
- Sales and Marketing:
- Develop and implement sales and marketing strategies to promote spare parts sales.
- Analyze market trends and customer preferences to identify opportunities for growth.
- Collaborate with the sales team to maximize revenue and profitability.
- Financial Management:
- Prepare and manage the spare parts department budget, ensuring expenses are within budgetary constraints.
- Monitor financial performance metrics and implement cost-saving measures where necessary.
- Generate reports on sales, inventory, and financial performance for management review.
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
- Proven experience in spare parts management within the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in inventory management software and MS Office applications.
- Knowledge of automotive parts and components.
- Ability to multitask and work under pressure in a fast-paced environment.
- Strong analytical and problem-solving skills.
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