Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Roodepoort
Contract: Permanent
EE position: Yes
Introduction
We are looking to recruit a Department Manager: Despatch (Lea Glen) to work for United Pharmaceutical Distributors (UPD). The role will be based at our Lea Glen branch and will report to the Operations Manager.
Job Purpose:
To manage the outbound activities, which includes order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.
Job Objectives:
- To ensure that orders are assembled in line with operational SOPs.
- To ensure that orders are checked in line with operational SOPs.
- To ensure that orders are dispatched, as per allocated routes, on time and in full.
- To ensure that PODs are returned as stipulated by SLA, and updated.
- To manage the reverse logistics process by ensuring that pick-ups are done as per SLAs.
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due.
- To develop customer relationships in order to maximize the customer experience.
- To ensure that individual and departmental operational and cost targets are met/adhered to.
- To ensure that the outbound department complies with Good Wholesale and Distribution practice; adhere to UPD SOPs; record, rectify and report errors to the Branch Manager.
- To ensure that operational cost containment targets and stipulated cut-off time and deadlines are met and complied with.
- To manage the HR management component of the department, which includes performance management, talent identification and management, disciplinary action, and employee wellness.
- To ensure that department CRMs are resolved within SLA.
- To ensure that all non-delivered orders are credited where applicable.
- To ensure that all distribution POD reports are completed timeously and shared with the relevant clients.
- To ensure that all POD related exports queries are resolved.
- To ensure that all non-delivered exports orders are destructed and credited accordingly.
- To ensure that all materials handling equipment are accounted for, including Chep, Totes, and coolers.
- To ensure that all financial reports are completed as per finance department standards.
- Driver management – ensuring that all drivers adhere to UPD SOPs and that all transgressions are recorded and sanctioned accordingly where needed.
- TAPA – to ensure that the department adheres to all TAPA requirements, i.e., vehicle key management.
- Distribution KPI – to ensure that all distribution KPIs in relation to PODs are met, including weekly KPI meetings where applicable with distribution clients.
- To ensure all liability and claims in the absence of a valid POD are completed.
- Debtors – to ensure that all debtors reports are completed as per debtors department standards.
Skills:
- Knowledge of Microsoft Word, Outlook, and Excel.
- Excellent communication skills and telephone etiquette.
Knowledge:
- Good knowledge of warehouse operational procedures.
- Knowledge of industrial relation management.
- Ability to work well in a team and to create an effective team.
- Ability to work well under pressure.
- Ability to work toward tight deadlines.
Education and Qualifications:
- Degree/diploma in warehousing/transport/distribution.
Experience:
- Minimum 3 years in an outbound, operational-related environment.
- Pharmaceutical Distribution experience.
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