About the Company CP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Widely recognized for our deep subject matter expertise and experience across a wide range of industries, we elevate and enhance our clients’ content lifecycle technologies and business processes to orchestrate the frictionless flow of content across Marketing and Commerce ecosystems. We offer integrated Solutions that leverage our expertise in Content Operations across Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing its potential through Content Services and Production, we deliver the best possible experience for our clients, their partners, and customers.About the Role This role will focus on Product Information Management services as an integral function in day-to-day martech operations. You will lead PIM support workstream for 19 brands across divisions for the client. You will manage, enrich and quality assure the product information across brands, confirm and maintain e-commerce field requirements, collate and escalate feedback to division teams, onboard and upskill brand/market teams, share industry best practices, and add value at every level of client engagement. This is a client facing role requiring a highly confident person who will be operating as the main point of contact for product data completion and quality queries acting as a bridge between division and brand level to drive data standards and adherence to divisional field requirements.Responsibilities Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectivesBuild a good understanding of clients’ business issues, industry, competitors, and brandsBuild rapport and trust with others at all levels within ICPOperate on industry best practice and deliver value and excellence at every stageMaintain a solid understanding of martech, digital advertising, DAM, PIM, etcWork with team members to generate new ideas and evolve and enhance existing programsWork with team members to problem solve and consult with account leadership as requiredDevelop a solid understanding of client campaign and production needsDrive development of work at all stages to ensure that it meets and exceeds client expectationsLine managing a team of 2 in MumbaiHosting single or group training sessions with stakeholders and users, as requested by clientGenerating and providing reports to program team and stakeholdersSupport the PIM market model across its channels, workflows and processesMain point of contact for support and engagement clients and stakeholdersLead & conduct product data review, cleansing, enrichment, and validationExecution of strategies and best practices ‘icp’ recommends to clientsOnboard and upskill brand and market teamsAlign channels and templates to meet the requirements neededLead team meetings, identifying and addressing possible queries raised or escalating when appropriateLead and ensure execution of established account process across teamFoster a culture of expertise and operational excellenceStrategically consult on the development of deliverables at all stages to ensure that it meets and exceeds client expectations, identifying opportunities and better WoW with your clients and for the business Qualifications Education details• 2-4 years industry experience in media, digital asset management, administration roles, digital librarian sciences or archives required• 2-4 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required• Previous experience or interest in beauty industry• College degree preferredRequired Skills Authenticity – Being present, honest and sincere goes a long way.Compassion – Doing the right thing means driving connection within our community and caring for one another.Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!Providing the Right Resources – Always find a way, you are incredibly capable.Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.Communication - clearly communicating on any issues or queries throughout any taskQualificationsAbility to interact with clients at different levels, confident, able to cater the approach depending on the needs of the meetingTeam leadership & PIM/eCommerce matter expertiseExcellent verbal, written, and presentation skills; a confident leader of meetings and calls