Role: Infrastructure Operations AnalystLocation: Leeds City Centre4 days on / 4 days offShifts: 12 Hours: Both day + night shiftsSalary: Up to £32,500 We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client are a fantastic organisation who work with reputable clients around the world. My client put a real emphasis on developing their employees and there will be the opportunity to move into other areas of the business or relocate to other countries in the future. A brilliant role that will really enhance your CV and set you up for future career progression. This role operates on a 4 on & 4 off shift pattern; this comprises of:Two 12 hour days 7am-7pmTwo 12 hour nights 7pm-7amThis rota will include Bank Holidays as the team covers 24x7 365 days a year. Main responsibilities of the role Monitoring of internal systems & processing alertsRaising & managing incidents via ITSM systemsBAU tasksManage major incidents and ensure changes are dealt with appropriatelyProvide a high standard of professional customer service at all timesEnsure incident OLA and SLA's are metWork collaboratively with other teams in the business such as the infrastructure team What you will bring to the roleThe capability to work autonomouslyExcellent and effective communication skillsAn excellent telephone manner and strong customer service skillsExperience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote AccessKnowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared UpIf this role would be of interest, then please apply to this advert and I will be in contact to give you more detail.Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.