Purpose Of The Job
- Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
- Willingness to conduct group exercise classes.
Key Performance Areas Include
- Assisting with Club Administration when necessary.
- Cash management.
- Communication with members and staff.
- Managing of Receptionist.
- Monitoring of access and overrides for staff and members.
- Reception stock control.
- Resolving member complaints.
- Training of Receptionist.
Experience & Competencies Required
- Ability to motivate staff and lead by example.
- Advanced levels of administrative accuracy.
- Display friendly and efficient qualities that reflect the Planet Fitness way.
- Display uncompromising levels of honesty and integrity.
- Have excellent communication skills and be able to liaise at all levels.
- Intermediate PC skills.
- Must be able to work shifts.
- Possess high level energy levels.
- Previous experience within a front desk or welcome desk position is an added advantage.
- Proven track record in managing staff, planning, organising, conflict handling and problem solving.
- Have reliable transport.
Please complete our recruitment link here for us to get to know you a bit better.
Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.
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