Job Description
Armstrong Appointments is seeking a highly experienced and successful Restaurant Operations Manager to join their team. The ideal candidate will have a strong background in sales management and operations, with experience working across multiple business units.
Main Responsibilities:
- Implement Loss Control processes and monitor.
- Investigate and ensure individual product profitability.
- Find innovative solutions to address critical elements.
- Attend ad hoc requests from the CEO.
- Work closely with other Divisionals and CEO on a daily basis.
- Communicate with external parties, such as service providers and customers.
- Drive customer excellence, facilities management, HR management, financial management, informational management, and risk management.
- Sales/marketing and time management.
- High visibility leadership and management.
- Area manager success routine: Daily store audits with weekly and monthly feedback to managers.
- Regular Restaurant visits.
- Period and quarterly store audit routine.
- Attend Operations meetings and communicate with managers.
- Build and align and develop team according to company goals.
- Manage local store marketing done by the Managers.
- Handle suppliers where necessary.
- Handle escalated customer complaints.
- Head Office inspections to ensure store is running operationally.
- Follow disciplinary procedures and chair inquiries (presiding officer).
- Ensure that stores are profitable.
Requirements:
- Advanced computer literacy, MS Office, Excel & G Suite.
- Experience in planning & resource management.
- Experience in cost and risk management.
- Experience knowledge in procurement best practices.
- Experience in loss control.
- Experience in staff management.
- Matric/Diploma with 2 to 5 years experience as a manager - Fast Food Franchise managing multiple stores at the same time.
- Valid Driver's License.
- Ability to travel extensively.
Criteria:
- Management & Leadership skills.
- Reliability.
- Strategic thinker.
- Analytical skills with excellent attention to detail.
- Problem Solving skills.
- Ability to implement systems and plans.
- Sound communication skills.
- Advance Excel/Sheet skills.
- Deadline and outcome driven.
- Strong communication skills, both written and verbal.
- Work well within a team and independently.
- Handle pressure and strict deadlines.
- Multi-store management.
- Stock Control.
- Maintenance control.
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