Knowledge, Skills and Abilities
- Automotive technical skill requirement of our products vs. the local market experience/competence.
- Ability to facilitate communication across multiple time zones.
- Personality conducive to knowledge transfer across cultural boundaries.
- Able to walk people of various levels of an organization through complex data utilizing efficient and effective methods, as determined most appropriate for the audience and contents.
- Relationship building – able to read and connect with partners (internal and external) and establish collaborative partnerships.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire people to achieve their full potential.
- Project management skills, including the ability to plan, organize, and execute training initiatives on time and within budget.
Qualifications
- 5-10 years’ workplace experience within the Automotive technical training or after-sales business or Automotive manufacturing.
- Relevant technical qualification relating to vehicle diagnosis, testing and repair procedures, business strategy, or related field.
- Extensive experience in the automotive industry, with a strong background in technical training, service, or sales roles.
- Demonstrated expertise in curriculum development, instructional design, and training delivery methodologies, particularly in a multicultural or international context. Good familiarity with automotive technical training processes (e.g. Training Planning, Delivery, Development, and Supervision).
- Good knowledge of vehicle diagnostics methods and practices.
- Computer literacy and competency with basic Microsoft Office applications.
- Proficiency in English and local languages.
Responsibilities
Operation of Technical Training Center on a day-to-day basis
- Ensure and maintain training facility tools & equipment, teaching aids, and training vehicles for readiness and safety.
- Conduct daily, quarterly, and yearly Training Facility Safety Audits.
- Manage training material readiness for classroom training (printing for student guides, student worksheets, and tests).
- Coordinate and manage ordering of meals and coffee breaks for trainees prior to training dates (for markets that offer complimentary lunches & snacks).
- Coordinate and work with Field Service Engineers (FSEs) to improve training class fill rates.
- Arrange technician surveys for training improvement with action plans.
- Conduct monthly technical training governance meetings and provide appropriate plans and solutions.
- Provide Helpdesk service to dealers for training operations and coordinate with related teams; Standardized Training and Resource System (STARS), FSE, SEO for that concern.
- Support SEO budget preparation and approval for Facility CAPEX (Asset) & OPEX (Training Variable cost).
Training Planning and Calendar
- Work with the central STARS team on the Training Calendar.
- Review Training Calendar and make adjustments based on vehicle planned or timing changes to meet all deadlines.
- Communicate the Training Calendar to dealers (announcement in advance 3 months prior to the scheduled course date via notification email or dealer bulletin to dealerships, including support information such as training venue location and hotels).
Technical Training Courses Readiness
- Cooperate with the Technical training development or design team for new training course implementation in the market (Curriculum, New Model Training (NMT), FIRFT).
- Review technical training materials and market relevant adjustments that retain high quality of technical training such as curriculum, new model training, and market special courses to improve FIRFT in markets.
- Conduct training material translation review, feedback, and rectification (local language) and support trainer voice-over process for eLearning development.
- Develop special training courses or short training sessions to support FIRFT based on market requirements.
- Cooperate with the STARS team for technician certification paths and deliver the transition plan to implement new training courses in the market.
Trainer Skill Improvement Development
- Provide assessment and improve the overall training performance and quality of the training program.
- Further trainer skill development, provide coaching, evaluation, and conduct trainer development plans to improve and maintain trainer performance.
- Manage and implement Train the Trainer events to suit market requirements.
Program Support
- Deliver the reward and recognition program plan and implementation in applicable markets.
- Deliver and support a School to Work program (Apprentice program) in applicable markets.
- Deliver technician entry programs such as Bridge programs for technicians from other Original Equipment Manufacturers (OEMs) entering Ford.
- Support Skill Competitions (market-specific).
#J-18808-Ljbffr