Merchant Solutions Sales and Service Consultant - Johannesburg
Primary Purpose
Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.
Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.
Training of new customers and staff on acquiring payment processing methods / procedures, equipment & devices.
Minimum Requirements
- Qualification:
Matric or equivalent qualification
Degree / Diploma in Business related field (Ideal) - Experience:
5 years' experience in the payments and / or banking industry, preferably with acquiring, card and / or merchant experience
Payments knowledge both within the issuing and acquiring environments
Customer focused
Understanding the sales dynamics and targets (Ideal)
5 to 10 years in the payments and / or financial industry, preferably with acquiring (card) and / or merchant experience (Ideal)
Duties And Responsibilities Include But Not Limited To
- Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant's requirements, goal & objectives.
- Understand the complexities & dynamics of the sales acquiring / merchant targets, achieve and exceed these consistently.
- Adopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets.
- Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product / solution presented to and sold to the merchant and / or prospective merchant.
- Participate in the design and execution of the respective Regional Sales plan.
- Action and manage all sales leads received from potential merchants.
- Negotiate pricing, complete & sign new merchant and other related agreements prior to implementation.
- Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions.
- Continuously keep abreast of the latest developments and trends with regards to customer expectations and service delivery.
- Recommend payment solutions based on projections of the volume and monetary amount of daily transactions.
- Monitor effectiveness of Regional Sales campaigns.
- Work closely with internal & external business stakeholders / partners.
- Monitor individual sales performance and provide feedback to management.
- Ensure management is regularly updated on sales activities.
- Review national competitor information and market trends.
Processes & Procedures
- Adhere to the laid down sales processes & procedures.
- Complete new applications and ensure that process is finalized within the agreed service level turnaround times.
- Continually add value to the team.
- Understand and conform to the content of the organisation's policies & procedures.
Teamwork
- Maintain a positive attitude and promote the sharing of knowledge & experience.
- Interact closely with various members of the supporting and operational environments.
- Contribute to teamwork, accountability, delivery, quality & speed of information shared.
Customer & Relationship Management
- Improve key relationships and change the acquisition methodology.
- Identify stakeholder requirements and expectations.
- Continuously relationship manage all merchants in the respective region.
Training & Development
- Take ownership for driving own career development.
- Preparation and signing-off of a Training / Skills development plan.
This position is advertised in line with our commitment to Employment Equity.
Seniority level
Employment type
Job function
- Sales and Business Development
- Industries: Banking
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