Position: Spa Manager
Salary: Market related
Location: Pretoria
Job type: Permanent
Industry: Hospitality
Reference Number: RDT.K.SM.30082024
COMPANY DESCRIPTION:
Our client, an upmarket hotel, conference center and spa in Pretoria has a vacancy for a Spa Manager to join their team.
JOB DESCRIPTION:
MAIN DUTIES & RESPONSIBILITIES:
- Leading and coordinating regularly scheduled staff and training meetings.
- Meeting the budgets and financial goals of the business and specifically the Spa.
- Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.
- All aspects of human resource functions and employee reviews, conflict resolution and documentation.
- Maintaining a fully staffed facility by recruiting, interviewing, hiring, and training staff.
- Coordinating all orientation and training functions for new and existing staff members.
- Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.
- Maintaining the facilities operation and training manuals.
- Accounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control, etc.
- Maintain and coordinate equipment and facility maintenance, inventory, ordering, stocking, and control.
- Provide excellent customer service and monitor guest feedback.
- Follow up on guest comments and requests.
- Preparing spreadsheets and reports and updating of Spa software for all staff schedules.
- Oversight of facility scheduling and efficient reservation booking.
- Internal marketing, promotions, and merchandising functions of the business with assistance from the marketing department.
- Perform retail and sales services.
- Perform phone and front desk reservations.
- Any other duties that may be required from the General Manager.
EDUCATIONAL REQUIREMENTS:
- Matric.
- Relevant tertiary qualification.
EXPERIENCE AND SKILLS REQUIRED:
- Minimum of 3 years’ experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industry.
- Ability to empathise as well as to delegate tasks to other team members.
- Proven ability to manage a staff compliment of approximately 25.
- Very presentable person that emanates wellness and that has a passion for the industry.
- Computer literate and able to manage the department’s budget.
- Strong skills in drafting and implementing standard operating procedures for the department.
- Excellent communication, time management, organizational, attention to detail and follow-up skills are essential.
- Enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff.
- Knowledge of conditions of employment.
- Understanding, patient and a good listener.
- Aware and understanding of a variety of cultures.
- Ability to work under pressure and meet deadlines.
- Ability to act with tact and discretion.
- The ability to work flexible hours, weekends and holidays.
TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:
Application Link
POPIA
By Submitting your CV, you confirm that:
- We may retain your personal information in our database for future matching.
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.
We endeavour to reply to each and every application; however, should you not hear back from us within 14 days please consider your application unsuccessful.
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