MAIN PURPOSE
To attract and grow our customer base through a customer-facing or supportive role and, in doing so, increase market share, turnover, and profitability. To provide exceptional customer service by ensuring customer care and a world-class shopping experience for our customers, while playing a role in minimizing risk and increasing profitability in your store.
KEY OUTCOMES
- Provide exceptional customer service to internal and external customers.
- Recruit, select, manage, and develop people to meet competence requirements.
- Participate in a team to ensure the achievement of department and store goals.
- Manage the implementation and integration of new initiatives to achieve project goals.
- Participate in general store operational duties.
- Supervise and coach staff to meet competence requirements.
- Job-specific responsibilities as per Job Profile (dependent on position).
KEY COMPETENCIES
- Passion for the Customer – establish lifelong relationships with our customers.
- Passion for Retail and Selling.
- Living the Brand: Personal leadership and attitude to work, i.e., ‘the difference’ .
- Proven team leadership skills.
- Action and results-oriented.
- Assertive and proactive.
- Problem-solving and decision-making skills.
- Commercial acumen and numeracy.
- Creative and innovative; keeps up to date on retail trends.
- Entry Requirement: Grade 11 or NQF3 completed; Grade 12 will be advantageous.
- Retail and/or Business Management Diploma would be advantageous.
- 2-5 years of role experience as a Foods Department Manager in Retail.
- Retail experience highly advantageous.
- Team Management would be advantageous.
- Leadership and Management experience would be advantageous.
- Ability to work shifts that meet operational requirements.
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