Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu Group is looking for an objective Desktop Technician . The successful candidate will be responsible for maintaining and troubleshooting our computer systems, ensuring smooth and efficient operations as well as day-to-day helpdesk support. The role will be based at our Offices at No.: 225 uMbilo Road, Durban within the Group ICT Department , a Division of Icebolethu Group .
Experience and Knowledge required.
- Minimum of 3 to 5 Years of Proven Network Experience.
- Proven experience as a Desktop Technician or in a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Knowledge to install, configure, and maintain desktop computers, peripherals, and software.
- Proficiency in troubleshooting hardware and software issues.
Skills and Competencies required.
- Document and track issues and resolutions.
- Local Area Network (LAN) installations and troubleshooting.
- PC/Laptop hardware repairs.
- Mobile device support (Android & Apple).
- Security solutions (Antivirus, Malware, Ransomware).
- Excellent communication and interpersonal skills.
Key Performance Areas
- Installs, diagnoses, repairs, maintains, and upgrades PC hardware and equipment to ensure optimal workstation performance.
- Troubleshoots and resolves desktop-related issues promptly.
- Supports Windows operating systems, Microsoft Office applications, and network connectivity.
- IT help desk support in demonstrating and delivering excellent ICT services to users.
- Diagnose and resolve technical, hardware and software issues.
- Resolve helpdesk tickets as assigned, adhering to relevant SLA's.
- Research solutions to incidents and problems using available information resources and advise users on appropriate action.
- Installation and maintenance of structured local area network at both new and existing sites.
- To maintain confidentiality and observe data protection and associated guidelines where appropriate.
- Ensuring that all ICT policies and procedures are being adhered to by users of ICT resources at all levels.
- Operating system installation and configuration.
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