Creating purposeful careers as we build the future of contact centre solutions
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client in the USA.
If you are a high-performing, target-driven individual with great communication and negotiation skills, this opportunity is for you. You will be taking inbound calls and engaging with high-profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include:
- Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging onto and updating the relevant collections systems.
- Use the appropriate collections scripts and other tools available to verify clients' identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
- For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account).
- Negotiate settlements to receive payment on a certain percentage of the debt.
- Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need:
- 1-2 years debt review, debt consolidation, or sales experience.
- Must have worked on international campaigns.
- Highly proficient in English, written and verbal.
- Must have a neutral accent.
- Must have knowledge of debt collection techniques.
- Have sound negotiation skills.
What’s in it for you:
- Basic salary of R7500, increased to R8500 after your first month with us.
- Highly competitive commission structure over and above the R8500 basic salary.
- Transport is provided as you will be working USA hours, 3pm to 4am.
- Fantastic growth opportunities.
- Expand your knowledge of the global markets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
Skills
Business Process Outsourcing (BPO), Sales, Telecommunications.
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