The Body Lab LondonWhere science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our members, prospective members, and visitors to our facility. This role is the first point of contact for enquiries, complaints and questions. The role will involve dealing with any queries efficiently and professionally and dealing with membership and sales enquiries as well as carrying out administrative duties.In summary, the main duties are:Provide a warm welcome to our members and guestsDealing with all enquiries about the facilities, treatments, membership/sDealing with and resolving complaintsNew membership enrolmentAssist the Sales and Operation Manager in achieving/exceeding sales and retention targetsAssist with operational tasks around the facilitySupport in opening and closing of the facilitiesUpkeep The Body Lab brand standardsThis passionate person is responsible for being fully knowledgeable about The Body Lab and its programs/services, is responsible for delivering the highest level of service to our members and guests exemplifying professionalism, and ensuring we adhere to the values and mission of The Body Lab. Good organisational and administrative skills are essential to manage time effectively and meet deadlines. This person must have excellent customer care skills and great communication skills.The Body Lab is open to members between 6.30am to 9pm on weekdays and 7am to 6pm on weekends, therefore the Member and Client Advisor will be expected to work various shifts to cover all operational hours. This is a part time position with the opportunity for overtime.About you:Experience of working in Reception with friendly and approachable personalityCooperative, positive and optimisticMembership sales experiencePrevious work experience in a wellness setting is preferable but not essentialAble to prioritise work, handle pressure and take confident day-to-day decisionsAbility to communicate effectively in person, in writing and over the phoneAlways maintaining a professional appearance and behaviourAbility to use computer software, including Microsoft Office (Word, Excel, PowerPoint), Email, InternetAble to build and maintain good relationships with peers, members, vendors, always putting people firstWillingness to work flexibly in response to changing organisational requirementsA 'can do' attitude with a passion for health, fitness and wellbeing.Benefits:A working environment that inspiresColleagues who share your purpose30 days annual leave per year plus your Birthday and Service Anniversary off.Meaningful development plansGenerous refer a friend schemeFree use of Gym & FacilitiesCycle to work schemeA host of individual benefitsWhat you'll be doing:Creating an excellent first impression of The Body Lab by providing a warm welcome, tidy appearance and pleasant manner at all timesProvide exceptional customer service experience to all members, non-members and users of the facilityEnrolling new members and assisting current members with their queriesGreeting members and users of the gym as they come through receptionChecking in members and verifying membershipsRegistering prospective members and guiding them to the correct personProviding information on programmes, treatments and their availabilityHandling questions about cancellation of membershipEnsuring that adequate stocks of information, packs and leaflets and merchandise are available at receptionEnsuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the FacilityServing customers, taking money for activities and accurately accounting or transactions at the end of each shiftWelcoming members and visitors to the gym and providing accurate information concerning programmes and activitiesHandling telephone enquiries, recording messages from incoming calls and transferring callsMaintaining a clean and tidy environment, both behind and in front of the counterRecording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant departmentCashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentationUndertake other duties, of a similar professional nature and commensurate with the role, at the request of the Head of Reception and Member ExperienceCommitted to ensuring the safety or members and guests at all timesUphold safe and efficient workplace policies and practicesUndertake supervision and trainingMaintain records, and compile monitoring data as requested