Must come from an Office Automation background at least 2 years
Filing of all corporate divisions service related documents
Ordering spares for engineers in corporate division
Quotes to be drafted, emailed and followed up on
Filing all delivery & collection documentation for all repairs & items sold to clients via quotes
Overseeing the dispatching of technicians
Manage dispatch board and posting of all calls daily
Must be computer literate and have an excellent working knowledge of the Microsoft Office suite of programs
- Grade 12 or equivalent
- Minimum 1 2 years experience in a similar position
· Working in a demanding customer services environment
· Ability to assimilate and communicate complex information and the ability to work accurately at speed
· Good team player and reliable to work well under pressure
· Must be able to multitask and have good problem-solving skills
· Must be confident and outspoken, but at the same time must be able to handle difficult/annoyed clients in a calm, collected and courteous manner
· Accuracy and attention to detail
· System Knowledge - BPO Knowledge would be an advantage