Provide input into defining business requirements and solutions
- Support the delivery of business cases, project scope and requirements documents, test plans, and rollout communications.
- Act as support liaison with business functions and solution management during the development lifecycle, from needs analysis until handover.
- Clearly understand, articulate and document existing “as-is” systems & business architecture and define strategy for “to-be” architecture.
- Create and maintain a cohesive, coordinated plan to deliver solutions within the facilities and infrastructure department.
- Define and gain agreement on selective project budgets, ensure projects track to the budget.
- Drive the prioritization process by which decisions are made around the final project scope.
- Analyse and document requirements and use appropriate techniques to refine, review and validate requirements.
- Demonstrate a sound understanding of how the end-to-end facilities and infrastructure overall business solution is positioned, deployed and supported.
Support Digital Transformation to replace manual systems and use digital tools to streamline processes.
- Support the implementation of Facilities Management software and help desk Solution by integrating help desk solutions and contractor management features to bring Facilities & Infrastructure Process under control.
- Provide input into the automated e-triggered communication work order management and planned preventative maintenance.
- Provide input into maintaining high levels of Service Level Agreements for services from contractors, engineers and any other infrastructure and facilities professionals through data-driven performance management indicators.
- Work closely with key stakeholders to gather facilities and infrastructure requirements, translate them into clear requirements documents, write compelling business cases and proposals, and then implement those approved and prioritized by the Head of Facilities and Infrastructure to deliver cost-effective solutions.
- Conduct special studies and prepare recommendations for policy, procedure, control or action within the Facilities and Infrastructure department for selective initiatives.
- Leverage trend analysis data to identify opportunities to reduce expense, time, and risk and improve SBV’s integrated Facilities and Infrastructure management.
- Support the deployment of proactive smart capital initiatives driven by long-term value by effectively identifying problematic and inefficient assets to replace, driving down future reactive activities and improving workplace efficiency.
- Provide in-depth business & technical strategy for systems solutions, identify business gaps, and correlate to potential solutions.
Provide input into the analytical management of the property portfolio inclusive of lease and owned properties
- Support in constructing successful investment portfolios informed by market conditions and economic trends through the provision of property data, market analysis and recommendations.
- Provide input into development and operational business plans (including market research, due diligence reports, financial analysis, investment strategy, anchors strategy, pricing, sale and lease strategy, risk register and exit strategy) of property projects.
- Provide input into determining acceptable risk levels in the property portfolio based on time frames, risk preferences, return expectations, and market conditions based on SBV requirements.
- Provide input in creating a rental determination analysis verifying with market data to understand the conditions within the area, and provide input into negotiating with the relevant landlords to provide the business with an overview of market conditions.
- Provide input into recommendations around the renewing, termination, and new leasing of properties.
- Research and investigate the acquisition of properties in alignment with SBV’s strategic objectives.
Contribute to the organisation’s governance initiatives
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBV Services’ ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Provide leadership to employees within the organisation, creating a winning culture and high morale
- Lead as an ambassador and executor of change.
- Act as a change management architect in periods of change to ensure continuity of operations.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/concerns to the SMEs (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s centre/s.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Be an advocate for SBV’s Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
- Provide leadership to employees within the organisation, creating a winning culture and high morale.
- Initiate and lead a culture of performance-driven output through shared purpose vision and values.
Minimum Requirements: Work Experience
- 3 years working experience with exposure to business solutions design with a strong capability of business analysis and testing experience related to the Facilities and Infrastructure Industry, of which includes:
- 2 years’ experience in managing small, medium to large tactical projects, project budgets and related processes.
- Exposure to Property portfolio and facilities management processes.
Minimum Requirements: Education
- Business or IT related Degree.
- Business Analysis and testing qualification advantageous.
- Internal Institute for Business Analysis Certified Business Analysis Professional certification advantageous.
- Basic knowledge of process redesign, mapping on operational level, change control methodologies.
- Knowledge of:
- Risk management within the facilities and Infrastructure environment.
- Sustainability within the facilities and Infrastructure environment.
- Finance and Operations management.
- Occupancy and Human factors within the facilities and Infrastructure environment.
- Operations and maintenance within the facilities and Infrastructure environment.
- Project management.
- Facility Information Management and Technology Management.
- Property management.
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