Facilities Officer Job Description
Facilities officers oversee all activities inside a building, ensuring that health and safety standards are met and arranging for repairs when needed. They usually report to the facilities manager, collaborating to track expenses and coordinate with external vendors.
Key Responsibilities
- Fix minor issues in appliances or arrange for repairs when needed.
- Ensure compliance with health and safety regulations.
- Remove hazardous materials from all areas accessible to employees and guests.
- Arrange for regular maintenance of equipment and internal systems (e.g., heating system, alarms, security cameras).
- Check rooms and furniture to identify needs for repairs or renovations.
- Restock office and kitchen supplies.
- Design and oversee the schedule for cleaning and disinfecting the building.
- Monitor activities that happen outside the building, such as proper waste disposal and recycling.
- Fix minor malfunctions in office equipment.
- Coordinate office and parking space allocation.
- Keep track of regular and ad-hoc facility expenses.
- Conduct market research and compare costs and benefits when evaluating new vendors.
- Maintain an updated record of invoices from external partners (e.g., suppliers, insurance agents, security guards).
- Research new services and appliances to facilitate operations.
Experience and Skills
- 2 years work experience as a Facilities Officer or similar role.
- Strong knowledge of facilities management operations.
- Familiarity with office equipment and security systems.
- Hands-on experience with facilities management software is a plus.
- Understanding of safety regulations in offices.
- Well-organised.
- Sound judgement and the ability to think quickly during emergencies.
- Certifications in Occupational Health and Safety.
- Additional certification as a facility manager (CFM) will be a plus.
Overview of Role
Please note: This is a Night shift role only. Facilities Officers are in charge of the maintenance of a building, which could be a company premises or a residential building. They ensure that these buildings are safe and that all equipment and devices operate properly.
Part of your job will be to check devices, structures, and systems (e.g., fire alarms and air-conditioners) regularly and identify needs for repairs and renovations. You will also coordinate with external vendors, such as cleaners and insurance agents, and conduct cost analyses when purchasing new systems or services.
To be successful in this role, you should be well-organised and able to prioritise multiple issues. You should also have good knowledge of basic office equipment.
Ultimately, you’ll help our team, customers, and guests get the most out of our facilities.
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer: At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
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